Welcome to Centreon Open tickets’ documentation!

Centreon Open Tickets is a community module developed to create tickets to an ITSM platform using API.

Once done provider configuration, the module allows for an operator to create tickets for hosts and services in a non-ok state using a dedicated widget. Indeed, a button associated with each host or service allows you to connect to the API and create the ticket while offering the possibility to acknowledge in same time the object.

Regarding the widget configuration, it is possible to see the created tickets by presenting tickets ID and date of creation of these.

Contents:

• About
• Release notes
  • Centreon Open Tickets 19.10
  • Centreon Open Tickets 19.04
  • Centreon Open Tickets 18.10
  • Centreon Open Tickets 1.0.0
• Installation
  • Installing packages
  • UI installation
• Configuration
  • Provider definition
  • Hosts and services configuration
  • Widget configuration
• Advanced Configuration
  • List definition
  • Chaining rules
  • Commands
• User guide
  • Open a ticket
  • Close a ticket
• Provider Guide
  • OTRS
  • GLPI
  • ServiceNow
• FAQ
  • Can i use a script to open a ticket automatically ?
  • Can i close a ticket from centreon-web and it will be also closed in the ticketting system ?
  • Can i display open tickets history ?
  • How can i add service graphics in my ticket ?