CEIP Program

Joining the Centreon Customer Experience Improvement Program

Customer Experience Improvement Program (CEIP)

Centreon is continually striving to understand and anticipate our customer needs in order to deliver world-class products and solutions. The Customer Experience Improvement Program (CEIP) will deliver benefits to the customers by allowing us to understand how you use our software, so that we can provide you with a continuous enhancement of your Centreon software experience. The program is voluntary and anonymous. Customers who choose to participate agree to share:

  • Information such as the operating system version of the Centreon main server of the platform as well as the name and version of the DBMS.
  • Centreon product information such as number of servers and version numbers of components installed on the Centreon main server (modules & widgets).
  • Centreon information such as number of hosts, services, groups of hosts & services.
  • The timezone of the Centreon server.

During the installation or upgrade processus, you will be asked to participate in the improvement program. Keep the box checked to join the improvement program.

Frequently Asked Questions

What are the possible configuration settings of the CEIP program?

Participation in the program is enabled by default, but this can be modified in the web interface. The options are:

  • Enabled
  • Disabled

Users can change the option from Administration > Parameters > Centreon UI > Send anonymous statistics menu at any time.

What will Centreon do with the information that is collected?

The information collected will be used to better understand how customers use Centreon products, and how to improve Centreon products by fixing issues and delivering the most useful new features in a much more streamlined manner.

Is the collected information anonymous?

YES! Moreover, Centreon takes all necessary precautions to protect the security of the information that is collected, transmitted and stored. We only collect data of Centreon product(s). The program takes only those actions described on this page, and only if you decide to participate. This program cannot collect information without your full knowledge or consent.

How does the Centreon Experience Improvement Program work?

This is an automated process that requires no effort to participate. It is transparent to users. Customers simply choose to participate, granting Centreon permission to securely receive anonymous data.

Will I receive spam if I participate in the program?

You will not receive any e-mail from Centreon about this program, regardless of whether or not you participate. We do not collect personal information as part of this program that will be used to identify you or contact you.

Do I need an Internet connection?

An internet connection is required to participate in this program. However, you do not need to be connected all the time. When an internet connection becomes available, the information is automatically transmitted with minimal impact to your connection.

Can I see the data that is collected before it is sent to Centreon?

No, the information cannot be displayed. This program is designed to work for thousands of users without affecting their product use, so the data is sent automatically. The data is also encoded and compressed so that it can be processed efficiently.

How long does the program last?

Information is collected as long as you use the product version for which you have agreed to participate or until you decide to stop participating in the program.

What is the anonymous installation ID used for?

Upon the first startup of the Centreon server, a random number is generated: the anonymous installation ID.

Which products support the Centreon Experience Improvement Program?

The CEIP program covers the Centreon central server.